9mup Terms and Conditions — Please read before use

1 General Terms & Conditions

These Terms & Conditions form a legal agreement between the 9mup platform and its users. By using the platform through the 9mup website, mobile app, or any other channel, you are deemed to have fully accepted these terms.

9mup reserves the right to modify, amend, or update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend reviewing this page regularly.

• These Terms & Conditions apply in both Bengali and English; in the event of any conflict, the English version shall prevail.
• 9mup reserves the right to make final decisions on all matters.
• These Terms & Conditions are governed by applicable laws and jurisdictions.

2 Account Registration & Management

Providing accurate and truthful information is mandatory when opening an account on 9mup. Your name, date of birth, mobile number, and address must all be your own. Accounts created with false information may be closed at any time and deposited funds may be forfeited.

Each person may hold only one account. If multiple accounts are found under the same person, all of them will be suspended. Keep your password and login details strictly confidential — never share them with anyone.

• An active mobile number must be provided during account registration.
• Identity verification will be carried out via email or mobile OTP.
• If suspicious activity is detected on an account, payments may be withheld pending verification.

3 Age Verification & Eligibility

You must be 18 years of age or older to use the 9mup platform. Protecting minors from gambling and online gaming is one of our highest priorities. Any account found to have provided a false date of birth during registration will be permanently closed.

9mup may request age verification at any time via national ID, passport, or driving licence. Failure to submit the required documents will result in a temporary account suspension.

4 Deposit & Withdrawal Policy

All deposits and withdrawals on 9mup must be made through a payment account registered in your own name. Please use approved payment methods including Mobile Banking, Nagad, and Rocket. Payments made from third-party accounts will be considered invalid.

• The minimum deposit amount may vary depending on the payment method.
• Withdrawal processing typically takes between 15 minutes and 24 hours.
• Large withdrawal requests may be held pending completion of KYC (Know Your Customer) verification.
• Unusual or suspicious transactions may be held for review.
• Bank or mobile banking fees may be deducted separately.

5 Bonus & Promotion Terms

9mup offers welcome bonuses, reload bonuses, cashback, and other promotional offers from time to time. Each offer carries its own terms, which must be read before claiming. General bonus terms are outlined below.

• Every bonus has a specific wagering requirement that must be met before a withdrawal can be made.
• Each offer may only be claimed once; multiple members of the same household are not eligible for the same offer.
• Bonuses have a limited validity period; any bonus not used within the set timeframe will be cancelled.
• If bonus abuse is suspected, the bonus and any associated winnings may be forfeited.
• 9mup reserves the right to modify or cancel any promotion at any time.

6 Gaming Policy & Fairness

All games on the 9mup platform are powered by internationally certified Random Number Generator (RNG) technology. This ensures that every game outcome is entirely random and unbiased. No player or staff member can influence the result of any game.

If a technical issue occurs during gameplay (such as an internet outage or server error), 9mup will review the game logs and make a ruling. In such cases, 9mup's decision is final.

• Sports Betting wagers will be settled after the official result is announced.
• In Live Casino, the dealer's announcement is final; hands may be voided in the event of a technical error.
• If bets are placed from multiple accounts on the same event, all such bets will be voided.

7 Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on the 9mup platform. Violations will result in permanent account closure and possible forfeiture of deposited funds.

• Creating or operating multiple accounts.
• Abusing the bonus system or exploiting loopholes in the terms.
• Using the platform for money laundering or any illegal transactions.
• Using hacking tools, viruses, or malicious software.
• Harassing or defrauding other users.
• Using bots or automated software to play games.
• Sending or receiving payments through third-party accounts.

8 Account Suspension & Closure

9mup may suspend or permanently close any account at any time and for any reason. This typically occurs due to rule violations, failed verification, or suspicious activity. Unless the closure is for cause, users will generally receive an email or SMS notification prior to suspension.

Users may also choose to close their account at any time by contacting the support team. You will be given the opportunity to withdraw any remaining balance before closure, unless a forfeiture order is in place due to a rule violation.

9 Privacy & Data Protection

9mup is committed to protecting the personal information of its users. Any data you provide will be used solely for identity verification, payment processing, and service improvement. Your information will never be sold or transferred to third parties.

For more information, visit our Privacy Policy Please read the page. We adhere to the core principles of GDPR and uphold your rights over your personal data.

10 Responsible Gaming

9mup is a strong advocate of responsible gaming. We believe gaming should be a source of fun, not addiction. That's why we offer a range of tools and features to help you stay in control.

• Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
• Loss Limit: Gaming will be automatically paused if your losses exceed a set amount.
• Cooling-Off: Take a break from gaming for anywhere between 24 hours and 30 days.
• Self-Exclusion: Apply to permanently exclude yourself from gaming.
• Session Time Limit: Set a limit on how long you can play in a single session.

If you feel that gaming is having a negative impact on your life, please seek help. Our Responsible Gaming You'll find full details on the page.

11 Limitation of Liability

9mup provides its services on an "as is" basis. 9mup shall not be held liable for any service interruptions caused by technical issues, server downtime, internet outages, or other unforeseen circumstances. We strive to maintain maximum uptime, but 100% availability cannot be guaranteed.

• 9mup is not directly responsible for issues caused by third-party game providers.
• 9mup is not liable for any losses caused by issues with the user's own device or network.
• No compensation will apply if services are interrupted due to force majeure events such as natural disasters, war, or pandemics.

12 Terms Changes & Contact

9mup may update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered mobile number or email. However, it is your responsibility to check this page regularly.

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We will do our best to respond as promptly as possible.