9mup takes the privacy of your personal information very seriously. This policy clearly explains what data we collect, how it is used, and how well it is protected.
We protect your privacy not just in words, but in practice. Each of the following points is a core pillar of our data protection policy.
All your data transmissions are protected by 256-bit SSL encryption. No third party can access or read your information in any way.
9mup's servers and databases operate in compliance with international security standards. Unauthorized access is completely prevented.
The identity verification process is fully secure and confidential. Your documents are used exclusively for verification purposes.
9mup never sells your personal information to third parties. Your data is used solely to improve the quality of our services.
You can view, correct, or delete your information at any time. You have full control over your data.
No marketing messages will be sent without your consent. You can update your notification preferences at any time.
View Your Information Anytime
Correct Inaccurate Information
Request Data Deletion When Needed
Restrict Specific Use
Data Portability
Object to Specific Processing
By using the 9mup platform, you are considered to have read and accepted this Privacy Policy. If you have any questions, please contact our support team.
Under the 9mup Privacy Policy, we only collect information that is necessary to operate our services properly. No excess or irrelevant data is collected. The types of information we collect are described below.
Personal Identification Information: During registration, we collect your full name, date of birth, mobile number, and address. A copy of your national ID or passport may be required for KYC verification. This information is used solely to confirm your identity.
Financial Information: Mobile Banking, Nagad, or Rocket account details are collected for deposits and withdrawals. Card numbers and bank passwords are never stored.
Usage Data: Which games you play, how long you are active, and what device you use — this information is collected automatically to improve the quality of our service.
| Types of Data | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | Account Security & OTP | Yes |
| Payment Information | Transaction Processing | Yes |
| Device & IP Information | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
Every piece of data collected at 9mup is used for a specific purpose. The core principle of our Privacy Policy is that no information will ever be used beyond its approved purpose.
Promotional SMS or notifications will only be sent with your consent. You can turn this off at any time from your settings.
9mup uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. We use three types of cookies.
You can disable cookies from your browser settings, though doing so may cause some features of the website to stop working.
9mup never sells your personal information. However, in limited circumstances, data may be shared with trusted third parties — always in the interest of serving you better.
Outside of the cases listed above, your information is never shared. Third parties are also required to comply with 9mup's Privacy Policy.
Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period due to legal obligations.
| Types of Data | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Gaming Logs | 3 years |
| Cookie Data | Up to 1 Year |
9mup uses industry-standard technology and practices to keep your information secure. Our security team monitors servers 24/7 and responds to any threats immediately.
Security is a shared responsibility. Use a strong password and never share your login credentials with anyone.
Under the 9mup Privacy Policy, you have full rights over your own data. You may exercise any of the following rights at any time.
To exercise any of these rights, email [email protected] or reach out via support chat. We will do our best to respond within 30 business days.
9mup is an adults-only gaming platform. Registration is strictly prohibited for anyone under 18. We do not knowingly collect personal information from children or minors.
If a minor's data is found in our system, it will be deleted immediately upon a guardian's request and the account will be closed.
9mup may update this Privacy Policy from time to time. For significant changes, an SMS will be sent to your registered mobile number or a notification will be posted on the platform. The "Last Updated" date at the top of the page is always kept current.
Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy. We recommend visiting this page periodically to stay informed.
If you have any questions or comments about this Privacy Policy, or wish to exercise your data rights, please get in touch. Our dedicated privacy team will respond as quickly as possible.
Email: [email protected] — Our privacy team provides support 24/7 and typically responds within 24 hours.
Use the platform's live chat for immediate assistance. Our agents are always ready to help.
9mup operates with your privacy and security as a priority. Join now and enjoy Bangladesh's most trusted gaming experience.